Resolve the “Product Key Upgraded” Issue

Posted on Posted in Newsletters, Tutorials

Have you encountered a message in FileCenter stating, “Our records indicate that you are using a product key that has been upgraded. Contact Sales”? If so, you’re not alone. Many users frequently see this notification at the top of their FileCenter software.

While this issue doesn’t significantly impact your user experience, the persistent message can be quite annoying. Every time you open FileCenter, you’re greeted with this reminder, which can disrupt your workflow and cause unnecessary frustration.

Fortunately, there is a straightforward solution to resolve this issue and eliminate the message. Follow these steps to ensure you have the latest version of FileCenter and the correct product key:

  1. Download the Latest Version: Visit www.filecenter.com/downloads.php and download the latest version of FileCenter.
  2. Upgrade Your Product Key:
    • On the download page, you might be prompted to insert your current product key.
    • If you’re using a FileCenter 11 Product Key, you will need to upgrade to the FileCenter Version 12 product key.
    • Insert your old product key, and the wizard will guide you through the process of obtaining the latest product key.
    • If someone in your office has already upgraded your product key, you will be presented with the latest version.
  3. Install the Latest Version: Use the download from Step 1 to install the latest version of FileCenter.
  4. Open FileCenter: After installation, open FileCenter.
  5. Insert the New Product Key: You will be prompted to insert the new product key obtained in Step 2. Enter the new key, and you should be ready to use the latest version of FileCenter 12 without any issues.

Additional Tips

To avoid encountering this problem in the future, establish a plan within your office to ensure everyone upgrades to the latest version of FileCenter simultaneously and receives the correct product key.

Need Further Assistance?

If the issue persists despite following these steps, please contact our sales or support team. You can reach them via email at sales@filecenter.com or support@filecenter.com, and they will assist you in ensuring you have the upgraded product key.

By following these steps, you can enjoy a seamless experience with FileCenter without the constant reminder about your product key.

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