Knowledge Base

Click on any topic below:

• Email; Outlook Integration
  • 'Email as Link' Doesn't Work with Outlook  »
  • After You Open an Outlook MSG File You Can't ...  »
  • Emailed Files Aren't Sent Immediately  »
  • Save Copy Button Doesn't Show Up in Outlook  »
  • Save Emails or Attachments to File  »
  • Set Which E-mail Program FileCenter Uses with Send  »
  • The 'Email' Button Doesn't Do Anything or Causes an Error  »
  • Thunderbird and Outlook Compared  »
  • Use a Web Mail Account with FileCenter  »
  • Your Signature Doesn't Appear when You Send Files  »
• File Management
  • Auto-Expand Folders  »
  • Back Up Your FileCenter Data  »
  • Can FileCenter Open .MAX Files  »
  • Can't Delete a File Because the 'Path is Too Long'  »
  • Can't Move, Rename, or Delete an Item  »
  • Change the Preview Zoom Level  »
  • Drag-and-Drop Isn't Working  »
  • Drawers Replicate in Other Cabinets  »
  • Drop Renaming How-To  »
  • Enable File Passwords Encryption and Shredding  »
  • Exporting Data from eDrawer  »
  • FileCenter's Save/Open Dialogs Aren't Working  »
  • How to Mark a Drawer as Inactive  »
  • Link a File to Multiple Folders  »
  • Locked Files  »
  • Missing Drawers Folders or Files  »
  • No Files Appear in the Cabinet  »
  • Password-Protect Cabinets Drawers or Folders  »
  • Recover Deleted Files  »
  • Remote Access Options  »
  • Rename Files in Bulk  »
  • Replicate a Cabinet's Structure  »
  • Share a Cabinet on the Network  »
  • Show Hidden Files  »
  • Some Naming Options are Missing  »
  • Using Acrobat for PDF Preview; Common Problems  »
  • Using FileCenter with SharePoint  »
• FileCenter Automate
  • Error Can't Create Output File  »
  • How Do Daily Page Limits Work  »
  • Running FileConvert as a Service  »
  • Running FileConvert on a Server  »
  • Speed Up PDF Conversion and OCR  »
• Installation, Setup, and Errors
  • Activate After Purchase  »
  • Antivirus Software Blocks FileCenter  »
  • Back Up and Restore Your Settings  »
  • Database Connection Error  »
  • Do a Clean Reinstall  »
  • FileCenter on a Network  »
  • Installation Command-Line Options  »
  • Installing for a Limited User  »
  • Move FileCenter to a New Computer  »
  • Product Key Doesn't Work  »
  • Reinstall Your Program  »
  • Settings Files Location  »
  • Update Your Product Key  »
  • Upgrade from Standard to Professional  »
  • Watermarks Still Showing Up  »
  • Whitelist FileCenter in Antivirus Programs  »
• Network Issues
  • FileCenter on a Network  »
  • Password-Protect Cabinets Drawers or Folders  »
  • Peer to Peer Network between Windows XP and ...  »
  • Remote Access Options  »
  • Share a Cabinet on the Network  »
  • Sharing Separators  »
  • Using FileCenter with SharePoint  »
• PDF
  • Blocked from Making Changes to a PDF  »
  • Can't Copy from a PDF  »
  • Can't Print to PDF from Internet Explorer  »
  • Can't Print to PDF from Office Applications  »
  • Change the Typewriter Font  »
  • Dynamic Stamps  »
  • FileCenter's Save Dialog Doesn't Always Work with the Adobe PDF Printer  »
  • Give a Scanned Document Keywords  »
  • Highlight in a Scan  »
  • How to Erase in a PDF  »
  • Make a Transparent Signature for PDFs  »
  • PDF/A Warning  »
  • Redaction  »
  • Using Acrobat for PDF Preview; Common Problems  »
  • Watermarks Still Showing Up  »
  • What is a Searchable PDF  »
• Receipts
  • Missing Receipt Box  »
• Save/Open Integration
  • Activate FileCenter's Save/Open Dialogs for a Program  »
  • Antivirus Software Blocks FileCenter  »
  • FileCenter's Save Dialog Doesn't Always Work with the Adobe PDF Printer  »
  • Restore WordPerfect's Enhanced Save/Open Dialog  »
  • Restore the Default Save/Open Integrations  »
  • Switch Back to Normal Save/Open Dialogs  »
  • The Save Button is Grayed Out  »
  • When You Click a Web Link FileCenter Pops Up  »
• Scanning & OCR
  • Auto-Detect Page Size  »
  • Best Practices for Scanning then Shredding ...  »
  • Blank Pages aren't Removed  »
  • Error The Scan Could Not Be Moved  »
  • Heavy Black Borders around Small Scans  »
  • How Do I Scan Multipage Files with a Flatbed Scanner  »
  • How Do I Scan a Large Document in Pieces  »
  • How Do I Switch between the Document Feeder and Glass  »
  • Improve OCR Accuracy  »
  • Network Scanners and FileCenter  »
  • OCR ScanSnap Scans  »
  • Only the First Page Scans  »
  • PDF/A Warning  »
  • Problems with Multifunction Scanners  »
  • Recommended Scanning Resolution  »
  • Scan Troubleshooter  »
  • Scan to Word Formatting Not Preserved  »
  • ScanSnap Home Setup  »
  • ScanSnap Scanners  »
  • Scanner Image Settings  »
  • Scanning Starts as Soon as Document is Placed ...  »
  • Scans Come in as Negatives  »
  • Scans are Too Light or Dark  »
  • Separator Tutorials  »
  • Separators Aren't Routing Documents  »
  • Sharing Separators  »
  • Use Separators with a ScanSnap  »
  • Use WordPerfect for Scan to Word and ...  »
  • Your Scanner isn't Showing Up  »
• Search
  • Cabinet isn't in the Search List  »
  • Error Class Not Registered When You Try to Search  »
  • Error File Indexer Has Stopped Working  »
  • Give a Scanned Document Keywords  »
  • I Can't Search Network Files  »
  • I Can't Search PDF Documents  »
  • Number Searches  »
  • Share a dtSearch Index  »
  • Speed Up Searches  »
  • Troubleshooting Search Problems  »
  • What is a Searchable File  »
  • What is a Searchable PDF  »
  • You Can't Index a Cabinet Because It's Grayed Out  »